“Successful people ask better questions, and as a result, they get betters answers.”
When I started my business, it was not all rainbows and sunshine as some would have you to believe. It was a struggle to get my name out there and start getting clients. This struggle led me to accepting everyone who asked to work with me. Umm… BIG MISTAKE.
Accepting everyone who came to me for help was nothing but a headache. And often led me to charge less than what I should have. With the headache and worrying about the money, I wasn’t able to do my best work.
The problem was I wasn’t asking questions. Well, I was asking questions, I wasn’t asking the right questions.
To correct this problem, I had to go back to my customer service training. One of the most important things I learned to do was ask questions to determine customer needs. I used it in every job I had, but I used it in the call center more than any other position I had.
In the call center, the only communication I had with the customer was over the phone. It wasn’t like working in a retail store where customers could point out a poster. And they weren’t able to show me a picture on their phone of what they wanted. To determine how to help customers over the phone, I had to focus on asking the right questions.
Asking the right questions is powerful in all areas of business. It helps in customer service, content development, and marketing. It allows you to gather important information so you can make informed decisions. For example, if I had asked the right questions when people contacted me for coaching I would have been able to rule out those who were not a good fit for me.
The right questions also help to save time. When you ask the right questions, in the beginning, you do not to going back and forth to get details needed to complete projects. You will have all the answers you need to meet the project according to schedule.
Asking the right questions also makes you more competitive. When you ask questions, you are showing your potential customers that you care. This builds stronger relationships and helps to create repeat business for you.
The more you ask questions, the more you will learn. This knowledge you gain will further position you as an expert in your industry.
Need help deciding what questions to ask in your business, click here to book a complimentary clarity call.