The Conversations That Matter For Customers with Jim Karrh

Customer service has shifted considerably over the years but the heart of customer service has remained the same. ~ Create a customer experience that creates repeat customers The World Wide Web…www for everyone under 35…has made the customer service experience automated in many industries. Bots respond to messages and you can speak with some live…

Why Women Thrive, Survive or Crash in Virtual Communities

Consistency and conversation are the two magic words.   Let me start this off by saying that I didn’t intend to create a community. I started out just wanting to share my story in a book. I didn’t start out want to do an anthology or a podcast. Oh, and this little introvert had absolutely…